Reduce Cycle Time and Control Costs
BrightClaim provides property & casualty insurance carriers and building product manufacturers a variety of claims solutions that include inspections, contractor, installation and warranty management, along with repair program implementation.  BrightClaim’s Direct Repair Services are backed by our proprietary web-based application, which is customized to fit your specific claims processes.

• Get the specific metrics you need to
  • Manage expense
  • Improve settlement accuracy
  • Increase customer satisfaction and retention
  • Optimize the claims management process
• Get the real-time answers needed to manage your installation and repair projects, down to the smallest detail.   All related documents, field notes and current status are available on the Direct Claims secured web site, available as needed via the Internet.  Member contractors use the same portal meaning claim files are updated in real time, allowing users to review each and every claim at any point in the process.  You can track and coordinate:
  • When a claim occurred
  • Current claim status
  • Detailed notes on interactions with your customer
• Manage the quality assurance processes yourself, or outsource some or all of those quality assurance processes to BrightClaim. From your customer service call center you can begin a fast track claims process engaging the required contractor in a direct repair program that you manage.

Customized Managed Repair Programs
BrightClaim’s managed repair programs are tailored specifically to your needs.   The contractor networks we develop are your networks.   We manage your customized programs for you, and when we design them we allow you the greatest degree of flexibility with every facet of the process.

• Contractor Management - BrightClaim provides contractor, installation and warranty management, along with repair program implementation that reduces cycle time and controls costs.  You get complete job management from appointment scheduling and homeowner interaction to a signed Certificate of Satisfaction.
• Flooring - BrightClaim uses proven managed repair expertise, superior customer service techniques and the industry strength of a national manufacturer to deliver the strongest flooring solution to the P&C insurance industry.
  • Discounts on flooring products, increased warranty, upgrade discounts, and web-based access to all information.
  • Credentialed flooring dealer network that can respond nationally to complete flooring restoration projects generated from insurance claims, reducing your cycle time and controlling costs.
• Roofing - BrightClaim provides a tailored catastrophe roofing response for everything from major catastrophe events to small pocket storms.  We can also provide a day-to-day roofing program that combines independent estimators along with a network of roofing contractors to complete roofing jobs.  Both approaches increase your indemnity accuracy, reduce loss adjustment expense, and increase customer satisfaction.

Water Mitigation
BrightClaim provides a network of independent water mitigation providers on a state, regional or national basis.   Each water mitigation network is customized to your needs, assuring member contractors are approved by the carrier.   Flooring solutions can be bundled with the water mitigation program to insure that you have complete coverage for all scenarios involving water related flooring claims and the necessary repairs.